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Guests may cancel Bookings up to 48 hours after the Booking is confirmed by the Host and receive a full refund, provided the cancellation is made at least 1 week (168 hours) before the scheduled start time of the Booking (“Start Time”). All cancellations must be submitted by phone call and by email. Bookings made one week or less in advance of the Start Time or cancellations made more than 48 hours after confirmation of the Booking will incur a cancellation charge that includes the Processing Fee and a proportion of the price paid for the Booking (collectively a “Cancellation Fee”) as follows:
Refund % :
90+ calendar days prior to Booking start time 75%
89-30 calendar days prior to Booking start time 50%
29-8 calendar days prior to Booking start time 25%
7 calendar days or less prior to Booking start time Non-refundable
Refunds to Guests will be applied after the cancellation is finalized. Where Guests cancel a portion of a multi-day Booking, the Fees and refunds will only apply to the specific dates cancelled. Guests may be able to update a Booking time without penalty.